Refund Policy

1. Refund Eligibility

Our 7-day money-back guarantee applies when:

  • Request submitted within 168 hours of purchase
  • Course completion under 15%
  • No certificates or credentials issued
  • Technical issues unresolved within 48 hours

2. Non-Refundable Transactions

  • Bundle purchases with any course started
  • Discounted/promotional course packages
  • Subscription renewals after 24 hours
  • Third-party payment processor fees

3. Refund Processing

Payment MethodProcessing TimeMethod
Credit/Debit Cards/Wallet5-10 business daysOriginal payment method

* Processing begins after approval from our finance team

4. Partial Refunds

  • Pro-rated refunds for subscription plans
  • Course bundle partial completions
  • Duplicate purchases
  • Price adjustment requests

5. Failed Refunds

If refund fails due to:

  • Closed bank accounts
  • Expired cards
  • Payment processor errors

We will contact you within 48 hours to arrange alternative payment methods.

6. Special Circumstances

  • Bereavement: Extended refund window
  • Medical emergencies: Case-by-case evaluation
  • Military deployment: Full refund regardless of progress

7. Contact Information

For refund inquiries or assistance:
Email: support@eskillspro.com
Phone: +92 334 6602179