Return & Refund Policy

1. Our Satisfaction Guarantee

We stand behind the quality of our courses. If you're not satisfied with your purchase within the first 7 days, we offer a full refund under our satisfaction guarantee.

2. Eligibility Criteria

To qualify for a refund:

  • Request must be made within 7 days of purchase
  • Course completion less than 25%
  • No certificate of completion issued
  • Technical issues we can't resolve within 72 hours

3. Non-Refundable Items

  • Courses with completion certificates already issued
  • Bundled course packages after partial completion
  • Custom or personalized learning plans
  • Discounted/promotional course purchases

4. Refund Process

  1. Submit refund request through our support portal
  2. Include your order number and reason for request
  3. Our team will review within 3 business days
  4. Approved refunds processed within 5-10 business days

5. Course Access After Refund

Upon refund approval, your access to the course materials will be revoked immediately. Any downloaded resources must be deleted per intellectual property rights agreements.

6. Special Circumstances

  • Duplicate charges: Immediate full refund
  • Technical barriers: Extended refund window
  • Course withdrawal: Pro-rated refund options

7. Contact Information

For refund requests or policy questions:
Email: support@eskillspro.com
WhatsApp: +92 334 6602179
Response time: 24-48 business hours

8. Policy Updates

We reserve the right to modify this policy. Changes become effective immediately upon posting. Major changes will be communicated via email to active users.